Houses of the 1980s are now due for work
Bolingbrook incorporated in 1965, but its median home was built in 1989. About 38.9 percent of homes date from 1970 to 1989, and 10.6 percent from 1940 to 1969. Roughly 12 percent were built before 1970.
That mix matters in the basement and the closet. Many water heaters, supply lines and shutoff valves installed in the building boom have outlived their best years. Original tracts such as Westbury, Colonial Village and King's Park, and associations like Americana Estates, Augusta Village and Barclay Estates, are good examples of where we see that.
| What you see | Likely cause | What we do |
|---|---|---|
| Rust-tinted hot water | Tank interior corroding | Test, then repair or replace |
| Water around the tank base | Failed tank or fitting | Shut off, drain, replace if the shell leaks |
| Pump runs nonstop or never starts | Stuck float, clogged intake or dead motor | Test, clean or replace the pump |
| Basement damp after rain | Pump overwhelmed or check valve failed | Test the pit and discharge |
Water heater replacement before the tank gives out
A water heater rarely fails politely. It leaks at night or goes cold on a weekend. When the tank is leaking from the shell, a repair will not hold, and a full water heater replacement is the practical answer.
We check the old unit, the gas or electric connection, the relief valve and venting before we install. Bolingbrook's Building Division can tell you whether your job needs a permit, so call (630) 226-8470 first.
- Turn off the cold water to the tank
- Switch off the power or gas valve if you can reach it safely
- Do not touch a tank that is hot or sparking
- If you smell gas, leave and call Nicor Gas on 888-642-6748
When the sump pump is the emergency
A sump pump moves groundwater out of the pit and away from the house. When it stops, water rises until it reaches the floor. We test the float, the check valve and the discharge line. A sump pump repair is often quick, and a new pump makes sense when the motor is spent.
The village does not publish sump pump rules that we can quote, so ask the Building Division before you change how the pump discharges. In general, keep the discharge outside and away from the foundation.
Emergency rules for a flooding basement
Stay out of standing water if it covers outlets, a panel or the furnace. Shut the main if a pipe is the source. Keep children and pets upstairs, and call the 24/7 line.
If the pump has failed during a storm, move valuables up and do not run the washer.
Prep checklist for a Bolingbrook visit
Do this while you wait, and tell dispatch what you did.
Close the main
Find the valve where the line enters the house. Illinois American Water supplies Bolingbrook, so call them at 1-855-705-8435 if the problem is outside your meter.
Stop drains
The private lateral is the owner's responsibility, and the village says to stop using water and contact Public Works for a backup. We clear your side.
Avoid wet electrical
No standing water near outlets, panels or the furnace. Pets and kids stay out.
Call the emergency line
We take calls around the clock. Share which fixture failed and what the floor looks like.
Water, sewer and who to reach
Water service is Illinois American Water, not the village. Village Public Works maintains the sanitary sewer and runs three water reclamation facilities, and you can reach them at (630) 226-8800. The Bolingbrook sewer page explains the owner's lateral responsibility.
If the problem is a clog, our drain cleaning service handles your lateral. Community Development at 375 W. Briarcliff Road can answer permit questions.
Across a village that straddles two counties
Bolingbrook sits mostly in Will County, with part in DuPage. ZIP 60440 is the primary one, and 60490 is the second. Pelican Harbor Indoor/Outdoor Aquatic Park is a well-known landmark if you are giving dispatch directions.
We also serve Naperville and Lisle with the same 24/7 dispatch.
Flooding or no hot water in Bolingbrook
Call now. You get a clear price before work starts, and same-day appointments when available.
Questions we hear
Yes. We serve 60440, the primary Bolingbrook ZIP, and 60490. Bolingbrook is mostly in Will County with part in DuPage, so give dispatch a street and nearest cross street if you are on the county line.
Yes. The line is open 24/7 for sump pump failures, water heater leaks and burst pipes.
Illinois American Water. Their number for bills, leaks, meter and service is 1-855-705-8435.
Per the village, the private lateral belongs to the owner. Contact Public Works at (630) 226-8800 for a backup, and we handle your line.
The village page does not say which jobs need a permit. Ask the Building Division at (630) 226-8470.
It can be. A stuck float, a failed check valve or heavy groundwater can all cause it. We test the pit and the discharge.
Yes, for units and shared lines.
Test the pit in a dry week, and book a sump pump check before the next storm instead of during it.
Bolingbrook on the map
Bolingbrook is south-west of Woodridge and mostly in Will County, so tell dispatch which side of the county line you are on.